Your assurance. Our promise.

Imagine Communications solutions are designed to improve your operating efficiency, reduce your costs and increase your revenue streams – and we are here 24×7 to provide the support you need. Call 1-866-4-IMAGINE (1-866-446-2446) to reach our customer care team or keep scrolling to learn more about Imagine MyCare.

Customer Community Portal

Access expert assistance; manage your account, orders, returns, and support cases; find support articles, product documentation, and downloads related to your products.

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MyCare

Imagine Communications’ Care Program is the best in the industry. Whether you prefer a hardware, appliance, or software solution, Imagine has a Care program to keep your investment running smoothly for years to come. In the event of a catastrophic event, our Emergency Recovery service lets you maintain business continuity. Our Customer Community has over 3000 knowledge articles and is growing daily. Our Services team has over 2500 years of experience, and our worldwide footprint means you are always within reach of assistance when and where you need it.
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Repair Customer Support

Imagine Communications performs services ranging from simple troubleshooting and component replacement to complete overhauls and refurbishment of all types of equipment. Staffed by expert engineers and technicians, our process includes testing your equipment using original factory test procedures.
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Service Agreements Customer Support

As a leader in providing innovative products and solutions to the world’s most important media companies and broadcasters, Imagine Communications knows that reliable service and support are equally essential to your business. Our highly trained personnel, with decades of broadcast expertise, are ready to help you.
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Warranties Customer Support

Imagine Communications warranty services are provided on every product and system solution. These services cover technical phone support and part replacement for the warranty period. Standard equipment warranties are provided below.

MyCare Packages

  • 9×5 support
  • Return and repair on HW
  • Software updates
  • 9×5 support
  • Advance parts – Up to 5 business days to ship
  • Software updates
  • 9X5 support
  • 24×7 emergency support
  • Advance parts – Ships next business day
  • Software updates
  • Client service management
  • Proactive health checks
  • Active monitoring
  • Customer-defined SLAs
  • Onsite engineering
  • Services as mutually agreed

Care-EXT

  • 9×5 technical support
  • Tier 1 and 2 support
  • No R&D or Tier 3 support
  • Best effort repair and return for HW

Care+EXT

  • 24×7 technical support
  • Tier 1 and 2 support
  • No R&D or Tier 3 support
  • Best effort repair and return for HW

*All MyCare Packages come standard with the following: Imagine Community Access, Knowledge Access, Call Center and Remote Support.

Download Warranties

North America Product Warranty

International Product Warranty

Contact Technical Support

Americas & Canada:
Europe & Africa:
Middle East:

+1 866 446 2446
+44 208 339 1900
+971 4 433 8260

Americas & Canada:

+1 866 446 2446

Europe & Africa:

+44 208 339 1900

Middle East:

+971 4 433 8260

24×7 MyImagine Care+ Technical Support :
+1 416 445 4032

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Contact Sales

Get in touch with our sales team to see how we can work together

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Help & Support

Our highly trained personnel, are ready to assist you.
If your query is urgent, please telephone us

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Technical Support Contact Numbers

Americas & Canada:
+1 866 4 IMAGINE
+1 866 446 2446
Europe & Africa:
+44 208 339 1900
Middle East:
+971 4 433 8260

24x7 MyImagine Care+ Technical Support:
+1 416 445 4032

Customer Community Portal

Expert assistance, resources, and information available to support your organisation 24x7

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