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Customer Care
Your assurance. Our promise.
Imagine Communications solutions are designed to improve your operating efficiency, reduce your costs and increase your revenue streams – and we are here 24×7 to provide the support you need. Call 1-866-4-IMAGINE (1-866-446-2446) to reach our customer care team or keep scrolling to learn more about Imagine MyCare.
Customer Community Portal
Expert assistance, valuable resources and up-to-the-minute information available to support your organization 24×7.
MyCare
Imagine Communications’ Care Program is the best in the industry. Whether you prefer a hardware, appliance, or software solution, Imagine has a Care program to keep your investment running smoothly for years to come. In the event of a catastrophic event, our Emergency Recovery service lets you maintain business continuity. Our Customer Community has over 3000 knowledge articles and is growing daily. Our Services team has over 2500 years of experience, and our worldwide footprint means you are always within reach of assistance when and where you need it.
Repair Customer Support
Imagine Communications performs services ranging from simple troubleshooting and component replacement to complete overhauls and refurbishment of all types of equipment. Staffed by expert engineers and technicians, our process includes testing your equipment using original factory test procedures.
Service Agreements Customer Support
As a leader in providing innovative products and solutions to the world’s most important media companies and broadcasters, Imagine Communications knows that reliable service and support are equally essential to your business. Our highly trained personnel, with decades of broadcast expertise, are ready to help you.
Warranties Customer Support
Imagine Communications warranty services are provided on every product and system solution. These services cover technical phone support and part replacement for the warranty period. Standard equipment warranties are provided below.
MyCare Packages
- 9×5 support
- Return and repair of parts
- Software updates
- 9×5 support
- Advance Exchange – Ship within 5 business days
- Software updates
- 9X5 Support
- 24×7 emergency support
- Advance Exchange – Ship next business days
- Software updates
- 9×5 support
- 24×7 emergency support
- Advance Exchange – Ship next business days
- Software updates
- Software upgrades
- Client service management
- Proactive health checks
- Active monitoring
- Customer-defined SLAs
- Onsite engineering
Care-Extended
- 9X5 Support
- Return and repair of parts
- Tier 1 & Tier 2 support
Care+Extended
- 9X5 Support
- 24×7 emergency support
- Return and repair of parts
- Tier 1 & Tier 2 support
Download Warranties
Contact Technical Support
Americas & Canada:
Europe & Africa:
Middle East:
Asia:
+1 866 4 IMAGINE
+44 208 339 1900
+971 4 433 8260
+852 2776 0628
Americas & Canada:
+1 866 4 IMAGINE
Europe & Africa:
+44 208 339 1900
Middle East:
+971 4 433 8260
Asia:
+852 2776 0628
24×7 MyImagine Care+ Technical Support : +1 416 4454032