MyImagine Professional Services is a comprehensive end-to-end set of services designed to ensure a successful solution deployment. Our approach starts at the business planning phase and continues through technical requirements, commissioning, and system optimization.

Leveraging new technologies comes with challenges. Any media company, broadcaster or operator is faced with the dilemma of keeping costs low, while also providing new functionality, higher availability, and a better end user experience. MyImagine Professional Services can help you transform, upgrade or optimize your technology and your business while reducing risk in the process.

Leverage a knowledge-base of more than 170 experts in 19 countries, here to support your global needs.

Business Consulting

MyImagine Professional Services offers unique business consulting expertise to help you plot a path forward by looking not only at the technology, but also at the business requirements. With decades of experience in media, advertising services, broadcasting and operations, our global team of experts can examine your workflows, processes, and goals to set a transformative path.

We also stand ready to work with your teams, offering a Business Continuity Check service to ensure smooth, optimized operations during major disrupting events.

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In our comprehensive Health Check program, our world-class broadcast engineers and analysts will engage with your team to evaluate existing infrastructure, identify hidden risks, and deliver recommendations on how to best provide reliable, disruption-free broadcasts and distribution of content.

We offer Health Check services for your playout, networking and infrastructure, and advertising management systems.

MyImagine Professional Services offers introductory services to get you started with our consultants, without an obligation for larger investments. Let’s talk.

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Technical Design and Architecture

The MyImagine Professional Services solution architects are world-class industry experts across the entire technology domain, from routing and processing to automation and asset management. When planning for large technology transformations, leveraging our technical design and architecture practices can ensure that all of the technical requirements and assumptions are known upfront.

In addition, we can marry the requirements with the capabilities of Imagine Communications technology and third-party providers to set a technical design that reduces risk while maximizing the impact of the investment.

Project Management and Commissioning

Imagine Communications brings unique and robust professional services experience to your project. With the successful execution of more than 500 projects a year and a global professional services organization exceeding 170 people, Imagine Communications brings both the scale and the depth necessary to manage any project, from the smallest to some of the largest in the world.

The team has the skill set to successfully manage all aspects of the project using our end-to-end methodology.

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Optimization Services

While many vendors deploy your technology, only Imagine has the capability, skillset and proven programs to return and help your team optimize a deployment to insure you get the full value of your investment on Day 1, Day 100, or Day 1000. We have made the skills of our solution architects and business analysts available to our clients months after a deployment is finished.

Our experts will review the performance of the systems and identify ways to optimize or leverage the technology further. This approach ensures that you maximize the return on any asset that you integrate into your infrastructure.

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  • Business Consulting
  • Technical Design and Architecture
  • Project Management and Commissioning
  • Optimization Services
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Technical Support Contact Numbers

Americas & Canada:
+1 866 4 IMAGINE
+1 866 446 2446
Europe & Africa:
+44 208 339 1900
Middle East:
+971 4 433 8260

24x7 MyImagine Care+ Technical Support:
+1 416 445 4032

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President

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Steve Reynolds

Steve Reynolds is President of Imagine Communications, a global leader in multiscreen video and ad management solutions that broadcasters, networks, video service providers and enterprises around the world rely on to support their mission-critical operations.

Steve brings 25 years of technology leadership in the video industry to Imagine Communications. He has served as the CTO at Imagine Communications and Harris Broadcast, Senior Vice President of Premises Technology at Comcast, Senior Vice President of Technology at OpenTV, and CTO at Intellocity USA.

Steve earned a MS in Computer Engineering from Widener University and BS in Computer Science from West Chester University. As the Chairman of the AIMS Alliance and a member of SMPTE and SCTE, he has participated in numerous standards-making bodies in the cable and digital video industries. Steve also holds over 40 patents relating to digital video, content security, interactive television and digital devices.