Customer Care
Personalized and ever-ready
Every now and then, something comes up and you need a little help. Imagine Communications’ customer care team is here 24/7 ― ready to provide any support you need.
Get the support you need
Keep up to date and help protect your investment with industry-leading care options. Whether you have purchased a hardware appliance or software solution, Imagine has a care program to keep your investment running smoothly for years to come.
Customer Community Portal
Access expert assistance to manage your account, orders, returns, and support cases. Find product documentation, support articles, and downloads related to your products.
Imagine MyCare
Keep your products running smoothly
Stay within reach of assistance when and where you need it. Imagine has a program to keep your products running smoothly for years to come. Our Services team has a worldwide footprint and over 2,500 years of combined experience.
Care across every critical area
Stay ahead of potential issues with proactive performance monitoring and security testing services. Successfully manage change and keep transformation on track with robust project and program management.
Emergency Recovery
Maintain business continuity in the event of any type of emergency.
Repair Support
Access flexible repair assistance, from simple troubleshooting and component replacement to complete overhauls and refurbishment of all types of equipment.
Service Agreements
Count on reliable regular service and on-demand support with our highly trained personnel with decades of broadcast expertise.
Warranties
Get phone support and return broken parts for repair or replacement during the warranty period.
Choose the support package that’s right for you
Rest assured that every product and system solution from Imagine Communications carries complete warranty services, including phone support and parts replacement.
Care
- 9/5 technical phone support
- Advance parts – up to 5 business days to ship
- Software updates
Care+
- 9/5 technical phone support
- 24/7 on-air emergency phone support
- Advance parts – ships next business day
- Software updates
Care add-ons
- Client service management
- Proactive health checks
- Active monitoring
- Customer-defined SLAs
- Onsite engineering
- Services as mutually agreed
Warranty
- 9/5 technical phone support
- Return & repair of parts
- Software Updates
- Possibility to uplift to Care / Care+
Extend the life of your investment
Enjoy peace of mind with Imagine Communications’ extended support packages for older products. Designed to help keep you on-air while you plan for your next refresh project.
Care Extended
- 9/5 technical phone support
Care+ Extended
- 24/7 on-air emergency phone support
- Critical software updates per availability
- Best effort repair and return for hardware
Technical support contact numbers
On-air emergency phone support
24×7 MyImagine Care+
Tel: +1 866 446 2446
(US Toll-Free)
Tel: +1 416 445 4032
Contact our team
Contact sales for more information on service plans to keep your investment running smoothly for years to come.
